Reference

Privacy Policy for your account

Your account, wallet records and device checks sit at the centre of this Privacy Policy.

Account dataCookie controlsDANA recordsQRIS checks

How this policy applies in Indonesia

totogaming Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how we collect, use, store and share data linked to your account on totogaming. Access to account services depends on local law, and we use that wording whenever eligibility questions touch your location or account status. We collect details you provide during

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account opening, wallet activity tied to DANA, OVO, GoPay and QRIS, device signals from your browser, and messages you send through support. If you sign in from Semarang, a new device check may ask for extra confirmation before wallet or profile changes are accepted. We keep
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privacy requests separate from game help so your access, correction or deletion question reaches the right team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three ways to reach privacy support

Privacy requests need a clear path, not a general chat loop. Send us the email, live chat or account form details below and include your account ID, payment rail involved, and the device you used. Our team is available every day from 09:00 to 23:00 WIB for privacy routing, with urgent account-access checks handled before routine copy requests.

Team online

Live chat routing

Use live chat from the account menu between 09:00 and 23:00 WIB. Tell us it is a privacy request, then share only your account ID and the topic, such as cookies, wallet records or profile correction.

Email privacy desk

Email privacy requests to [email protected] from the address on your account. Add whether the request concerns DANA, OVO, GoPay, QRIS, login history or messages, so we can verify the right record set.

Account form check

Open Profile, choose Help, then select Privacy Request to send a structured form. This path attaches your account ID and browser type, which helps us answer correction, access and deletion requests faster.

DATA HANDLING

Six privacy controls we use

We keep privacy work tied to real account actions. That means payment records are checked against wallet activity, cookies are described by purpose, and identity checks are limited to what is needed…

Account data collection

We collect details you type during account opening, profile edits and support messages. That may include name, phone, email, account ID and language preference, used to run access checks and answer privacy requests.

Payment record handling

Wallet records can include payment rail, time, amount, status and reference data for DANA, OVO, GoPay or QRIS. We use them to match account activity, resolve disputes and meet record duties.

Device and cookie signals

Cookies and device signals help keep sessions stable and spot unusual access. You may clear cookies in your browser settings, but some account pages may ask you to sign in again afterward.

Game room records

If you open Lightning Roulette, Aviator, Super Bingo or Fishing God, we record session events linked to your account. These records help with balance checks, account queries and fraud prevention.

Retention and deletion

We keep records while your account is active and for limited periods after closure where security, payment or legal reasons apply. You can ask us to delete or reduce data where those reasons do not require storage.

Access and correction

You can ask for a copy of key account data or request a correction. We verify the account first, then confirm what can be changed, what must be kept, and the expected response time.

Privacy questions you may ask

These answers focus only on the Privacy Policy and the choices you have around your account data. If your question is about a game round, wallet status or login issue, we may still need privacy verification before discussing account-specific records. Keep your account ID ready, but do not send passwords, OTP codes or full payment screenshots unless our team asks for a safer masked version.

We collect the details needed to create and protect your account, such as contact details, account ID, sign-in records and device signals. We also store messages you send to support when they relate to privacy handling.

We store transaction records linked to your wallet, including rail name, time, amount, status and reference data. We do not need your payment app password, and you should never share OTP codes with us.

Cookies help keep your session active, remember basic preferences and spot unusual access. You can clear or block cookies in your browser, though account pages may require another sign-in after you do that.

Yes. Send a privacy request through email, live chat routing or the account form. We verify your account first, then provide the account data we can share without exposing security controls or another person’s data.

Use the Profile area for fields you can edit yourself, or contact privacy support for locked fields. We may ask for account confirmation before changing phone, email or payment-related details tied to wallet records.

You may request deletion, and we will assess which records can be removed. Some payment, security or legal records may need to remain for a limited period, especially where account activity must be traceable.

Only staff who need to handle the request can access it. We route privacy messages away from general service queues where possible, and we record the action taken so your request history stays traceable.

Privacy Policy for your account

Three ways to reach privacy support

Live chat routing

Email privacy desk

Account form check

Six privacy controls we use

Account data collection

Payment record handling

Device and cookie signals

Game room records

Retention and deletion

Access and correction

Privacy questions you may ask

01 What data do you collect when I open an account?

02 Do you store my DANA, OVO, GoPay or QRIS activity?

03 How do cookies affect my privacy on the site?

04 Can I ask for a copy of my account data?

05 How do I correct my profile details?

06 When can you delete my data?

07 Who sees my privacy request inside totogaming?

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